Naadamcashmere.com sends orders with either FedEx/DHL/UPS. All packages are insured and have a tracking number so the package can be traced. An email containing the tracking number will be sent to you upon shipping of the order.
US orders: 3-5 business days
Other countries: 5-10 business days
US Orders: Free domestic shipping on orders over $100
Other Countries: USD $25 flat rate
shipping and warranties
Invalid Shipping Address:
We are unable to ship domestically and / or internationally to P.O./APO/FPO boxes.
Risk of Loss:
All products purchased from the website are transported and delivered to you by an independent carrier not affiliated with, or controlled by, Naadam Cashmere LLC. Title to the products purchased on the website, as well as the risk of loss for such products, passes to you when Naadam Cashmere LLC delivers these items to the carrier.
Return and Exchange Policy
Free Returns and Exchanges (U.S. Only)
A free return shipping label will be emailed upon request for shipments within the United States. If you would like an exchange shipped to a different address, please include the new address and notify us by email. Returns and exchanges are processed within 7 business days of receipt. You will receive a Credit Memo email once the refund to your credit card has been processed. Please allow up to 5 business days for the credit to be applied to your account.
Naadam Cashmere will gladly accept returns of unworn, unwashed, or defective merchandise for a full refund under the Policy terms described below. Full Price: Merchandise must be shipped back to Naadam Cashmere within 30 days of original delivery date. Sale Price: Merchandise must be shipped back to Naadam Cashmere within 14 days of original delivery date. Final Sale: Merchandise, including Online Sample Sale items, cannot be returned or exchanged and will promptly be shipped back to the customer upon receipt by Naadam Cashmere.
Any damaged or defective merchandise should be promptly shipped back to Naadam Cashmere for replacement. Defective merchandise will not be accepted after 30 days of original delivery date, it will be shipped back to the customers at their expense. Please note that you are responsible for the product until it reaches us. Please send the package with a traceable service so it can be located if it disappears during transit.
PLEASE MAKE ALL ReturnS To
43 W. 33rd St
New York, NY 10001
If you have any questions please do not hesitate to write us at firstname.lastname@example.org